Return Policy

Last updated December 05, 2019 


Our policy requires return at time of delivery. Return policy applies ONLY to non-perishable items. All non-perishable items may be returned at time of delivery for refund or store credit.

Returns are not accepted for situations where the package is refused for:

  • Inmate out to court 
  • Inmate loss of package room privileges 
  • Inmate placed in keep lock 
  • Inmate over allowable package limit 
  • Inmate is transferred to another facility 
  • Inmate refuses package
  • Inmate released from facility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned: Perishable goods such as food,

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Inmate Care Packages, 7750 Okeechobee Blvd. Suite 4-399 West Palm Beach FL 33411 

Because items from the gift program are perishable, we are not able to refund such items.

To return your product, you should mail your product to: 
Inmate Care Packages 
7750 Okeechobee Blvd. Suite 4-399
West Palm Beach FL 33411 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.